Mission, goals and values

Mission

ITI Hydraulik designs, manufactures and repairs all types of hydraulic cylinders for vertical transport, responding quickly and flexibly to the standards and expectations of each customer.

Goals

• Fast delivery times
• Exceptional product quality
• Competitive prices
• Extraordinary customer experience

Values

Customer focus (listen to our internal and external customer)
An adage says that the customer is king. We prefer to think that the customer is our partner. By working with our partners, we ensure that our projects meet the highest expectations. Whether the client is an administrative department, a production cell or a company that does business with us, it is important that we listen to their needs if we want to achieve our goals.

Efficiency and speed
To permanently stop the losses, it is important to eliminate steps in our operations and processes that are considered “non-value added.” This principle has a direct impact on the delivery time of orders processed by our team, helping us in the achievement of one of our goals. In addition, the impact of reducing the numbers of inefficient steps will be relflected on the invoice since a product manufactured more quickly (without loss of quality) involves a lower production cost.

Rigor and punctuality
By always performing the right task at the right time, we make sure we achieve and maintain our standard of highest quality for all applications from all of our partners’ requests. These values are put forward as they have an undeniable impact on all goals of the mission that we give ourselves daily.

Integrity and honesty
The very foundation of good business relationships is based on mutual trust of parties involved. We firmly believe that these values will permit us to develop and maintain the trust of our partners in our products, but also in our customer service which is always available to guide you in finding solutions that meet your requirements.

Teamwork and respect
Synergy is the principle that we are moving forward on a daily basis. The strength of a team exceeds the sum of individual strengths of the members that compose it. It is for this reason that we make sure we involve all stakeholders related when it comes to a new challenge. This way, we achieve our goals more easily with a solution that addresses all the angles of the problem.